FAQ
What if I get one of you mugs and I
don’t like it? What is your return policy?
Every
mug comes with our iron clad 30 day guarantee. If after you get
your left handed mug, you’ve used it to drink everything you
can
think of and you’ve read the bonuses and still you
don’t
want the mug, you can return it for a refund of the full purchase
price. Just contact our ordering service at
www.cafepress.com/left-handed-mugs
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What is the story behind the photograph
on the mug?
When you order we will email you a bonus which includes a detailed
story about the design you have just ordered.
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Who are the photographers who take the
great photos on the left handed mugs.
Each
photograph is taken by a left handed photographer whose work we
have carefully selected. The photos are sorted and judged on their
overall beauty, artistic composition, suitability to being displayed on
a mug, and for the symbolism of the strong independent and adaptable
spirit of left handed people.
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What is the process used to put the
photos on the mugs?
We
have the mugs made by the complex printing process known as
sublimation where the inks are infused into the surface of the ceramic
as gas. The benefit to you is that the design is extremely durable,
very difficult to remove, and allows you to use the mug everyday
without fear that the artwork will wear off.
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Why is it that when I start to place my
order I seem to be at another company?
Yes
that is correct. In order to bring you the best possible online
shopping experience we use a company called cafépress to
handle
all of our sales and shipping.
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Can I order by phone?
Yes
certainly, when you start the sales process you will see the 800
number to call if you would prefer to order on the telephone.
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Can I talk
to a live person?
Yes,
we have technical support and customer service available during regular
business hours. Free to call our customer service department.
Go
to the order page, add the mug to your cart, then;
call toll-free in the US 1-877-809-1659
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How can I track my order after it has
been placed?
After
you place your order you will receive an email receipt with order
tracking information included and you will be shown an online way to
track your order
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Do you make right handed mugs?
No,
we concentrate on serving the needs of left handed people.
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Can I put my left handed mug in the
microwave or dishwasher?
Yes, the mugs are designed for daily use.
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What should I do if my mug arrives
broken?
It
is very unlikely that this will happen, but if it doescall
toll-free in the US 1-877-809-1659,
the service number at cafepress.com and they will see to it
that your mug
is replaced.
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